Please note the following exceptions to our return and refund policy:

• Sample sale items are final and cannot be returned or exchanged.
• Returned items must have tags still on and be returned with original packaging.
• Returned items must have no visible signs of wear or use.

To initiate a return, please complete the following steps:

1. Reply to your order confirmation email to request which products you would like to return.
2. UK returns will be charged a blanket rate of £4.50 per transaction. This will be deducted from your refund amount.
3. Print the prepaid return shipping label that you will receive by email.
4. Send all items back to us using the label provided.

Additional Information:

Once we receive your products in their original condition, we will process your return within 3 days:

• If you opted for a refund, you will receive your funds back via your original payment method within 14 days. 
• If you opted to exchange for another product, we will ship this out to you within 2 working days. 
• If you opted for Weirdstock credit, we will email you a voucher to the value of your return right away. 

Please reach out to us with any of your questions at info@weirdstock.co.uk

Delivery

When you make a purchase with us of over £100, UK standard shipping is free. This discount will be automatically added to your basket.

For orders less than £100, standard shipping costs £5.99.

We also have express shipping options too, facilitated by DHL. Order with express shipping by 2pm to get next day delivery.

International

As of January 2024, we are now trialling international delivery. The relevant cost will be added to your basket at checkout based on your item value and weight. 

Customs and duties are covered in the US up to $800USD, Canada up to $800CAD, in Australia up to $1000AUD and in New Zealand up to NZ$1000. Anything beyond that, the customer will be asked by their local customs authorities to cover the cost of any customs and duties bill, and Weirdstock is not liable for that.

Unfortunately as a small business, we are not able to cover the cost of international returns, so any returns will be at the customer's own expense. 

 As above, please note the following exceptions to our return and refund policy:

• Sample sale items are final and cannot be returned or exchanged.
• Returned items must have tags still on and be returned with original packaging.
• Returned items must have no visible signs of wear or use.

We are partnered with DHL for international shipping, so you can trust that your Weirdstock goodies will get to you safely and quickly.

Changes to EU and Northern Ireland Shipping

Due to new EU regulations called GPSR, we're having to pause shipping to Northern Ireland and the EU for a bit. (NI is still part of the single market so GPSR applies there too).

Our last shipping date to the EU and Northern Ireland is Thursday 12th December.

While these new rules are meant to improve product safety, they've created huge challenges for small businesses like Weirdstock. It's a lot of extra work and costs to comply.

We're confident that we can meet the new standards. Our fabrics are already certified by organisations like GOTS, which ensures they meet high environmental standards, and also Oeko-Tex, meaning they're free from harmful toxins.

We're working hard to get everything sorted out so we can resume shipping as soon as possible. We are hoping to have new measures in place that prove our compliance by March 2025. Thanks for your patience and understanding.